Shipping & Returns

TERMS

PROCESSING TIME: Please be sure that you have given us the e-mail address where you want your proof sent. It is very important that you check this e-mail regularly once you have placed your order. Good communication between us will help ensure that the end result is just as you envisioned. Your satisfaction is our top priority!

Once payment and design approval have been received (both of these things must happen before printing can begin), it will take 2-6 working days (M-F) to get the order processed and ready for shipping.

Processing time could be a little longer for orders of over 100 items or during certain times of the year, such as holidays and special occasions (Christmas, Graduation, Wedding). Please contact us as soon as possible (3-4 weeks in advance of your larger event is ideal)  to allow for planning, design changes,  design approval,  processing, shipping, and delivery.

RUSH ORDERS

PHOTOS

PROOFS: You will receive a FREE proof within 48 hours. Please be sure to let us know which e-mail address you would like your proof sent to!  Once we have completed your design, we will send you an e-mail containing an image of your design for you to approve. Please check carefully for spelling errors and design placement. This is extremely important, as we need both your payment AND your approval before printing will begin.

COLOR MATCHING:  We do our best to match school/club/wedding/theme colors. Color matching is not guaranteed. Please be aware that there may be variations in color between what you see on your monitor and what actually prints. This is normal and is due to the way the colors are rendered in each method.

PAYMENT  

SALES TAX:  A sales tax of 7.00% will be added to orders delivered or shipped within the state of INDIANA.  A sales tax of 5.00% will be added to orders shipped within the state of MASSACHUSETTS.

PRINTING:  Printing will begin once payment and design approval have been received.  Allow 2-6 working days(M-F) for processing.

Note:  Baby / Birth / Adoption announcements will be shipped within 24 hours of receipt of information, provided payment in full and design approval have been received in advance.

RETURNS/REFUNDS:  Your satisfaction is our top priority. If there is a problem with your order, contact us immediately.

SHIPPING

 

USPS Priority Mail Flat Rate Envelope (2-4 days):  $7.00

USPS Express Flat Rate Envelope (1-2 days, overnight to most areas): $18.00

Shipping will normally be via USPS Priority Mail. Other arrangements may be made. You will be invoiced for additional shipping charges, if needed.


Be sure to include a valid e-mail address. Check your e-mail frequently. We use the e-mail address you provide in order to communicate with you and send your proof. If you have a PayPal account, be sure your shipping address shown is the one you wish to use.

You will receive an e-mail when your shipping label has been printed.

You should receive your order in 2-3 days. Inspect your order immediately upon receipt. If there is a problem with your order, contact us immediately.

NOTE:  Candy is not included. The reasons for this are:

1.    Shipping charges will be less – chocolate is heavy!

2.    Avoids melting and breakage during shipment.

3.    Ensures the chocolate will be fresh for your event.

RETURNS

Your satisfaction is our top priority. Inspect your order immediately upon receipt. If there is a problem with your order, contact us immediately.

If you have questions or concerns, please do not hesitate to contact us. Our business hours are:

Monday through Friday, 9:00 a.m. to 5:00 p.m. (Eastern Time).